The payment system is fully automated. Please ensure the amount you sent is correct. After making the payment, the system will confirm it within 5 to 20 minutes, depending on the network's congestion, and your membership will be automatically activated.

This situation is usually the result of an algorithmic decision. If the algorithm cancels the trade, it means it has calculated the trade would fail, and it has canceled the trade to protect you from unnecessary losses.

Yes, if the algorithm identifies a new opportunity with the same coin, it can re-enter the trade. However, we recommend not taking trades in the opposite direction once the initial trade is taken. However, in many cases, the system is open to bidirectional trading. This depends on your risk tolerance and is entirely up to your decision.

This may occur because the platform has not updated the trade status or the system has not automatically refreshed it. If Take Profit or Stop Loss was triggered but the trade still appears in the list, it is typically due to security reasons and the trade data not being updated. Please disregard such trades.

If you have moved the price bar on the right, the chart will switch to manual mode. This means the chart will not automatically center when you switch between coins. To center the chart, simply double-click the price bar to re-center it.

After logging in with your Gmail account, you can link your Metamask address to your account by entering it in the Settings section.

Yes, the remaining time visible on your profile will be added to your subscription when you renew it.